Payment Operations Manager

The role

You will lead payment operations by managing disputes, escalations, and payment flexibility for small trucking operators. You will also oversee collections, establish performance metrics, and lead a small team.

What you will do

• Manage disputes and escalations across payment, transaction, and account issues
• Develop and own the payment flexibility strategy
• Oversee collections and triage between financial hardship and fraud or risk-flagged accounts
• Define and track performance metrics including resolution time and recovery rate
• Improve processes and tooling and optimize existing automation
• Lead and develop a small team
• Partner with Customer Success on case handoffs and SLAs
• Collaborate with Risk/Underwriting on credit decisions and fraud triage
• Work with Compliance on debt collection laws and policy reviews
• Partner with Product to identify product improvement opportunities

Required qualifications

• Bachelor's degree
• 5+ years of experience in payment operations, collections, or credit risk
• Proven experience managing teams, including hiring, coaching, and performance management
• Strong understanding of key performance metrics
• High customer empathy
• Working knowledge of debt collection compliance, including FDCPA and state equivalents
• A builder's mindset
• Proficiency in using data and AI tools

Nice to have

• Experience in trucking, fleet, freight, or small-business lending environments

Benefits

• Commuter benefits
• Lunches and snacks
• Competitive salary and equity
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

About the company

Mudflap is a fintech platform that helps small businesses save on fuel and processes billions in annual payment volume. The company aims to modernize the trucking industry.