Workplace Manager

The role

You will lead day-to-day operations for the London HQ and create an employee experience. This role combines workplace operations, office management, and continuous improvement.

What you will do

• Lead the day-to-day running of the London office
• Partner with the Workplace Operations Coordinator to oversee front-of-house, meeting rooms, catering, and hospitality
• Manage and resolve operational issues and ticketing workflows
• Develop and improve workplace systems, processes, and playbooks
• Manage relationships with vendors, contractors, and service providers
• Support planning and execution of company events, meetings, and socials
• Provide reception cover during absences
• Support upcoming office move activities
• Manage workplace platforms including desk booking, ticketing, and access control
• Own day-to-day workplace health and safety processes and compliance

Required qualifications

• Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment
• Strong operational and organisational mindset
• Ability to prioritise effectively and manage multiple workstreams
• Confident leading initiatives and managing vendors
• Excellent communication and stakeholder management skills
• Ability to operate both strategically and hands-on
• Comfortable working with workplace technology, operational systems, and digital tools

Nice to have

• Experience supporting office moves, workplace projects, or scaling office environments
• Curiosity for AI and process automation
• Health & Safety knowledge
• DSE experience
• Relevant workplace certifications

Benefits

• 27 days holiday including 3 winter shutdown days and bank holidays
• 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days)
• Bupa private medical insurance
• Medical cash back plan
• Therapy through Spill
• Gym access through Wellhub
• Share options for every permanent employee
• Life insurance at 3x salary
• Workplace pension with 4% contribution
• Cycle to Work and a Tech Scheme
• Enhanced maternity, paternity, adoption, shared parental leave, and paid leave after pregnancy loss
• Workplace nursery scheme

Before you apply

• Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)

About the company

Multiverse is the AI adoption layer, acting as the link between AI tools and the people expected to use them. It is an EdTech double unicorn that provides AI capability to workers through training and its Mastry platform.