Customer Value Partner, Strategic Accounts

The role

You will own the end-to-end customer journey for complex, high-impact enterprise partnerships. You will build relationships with senior stakeholders and create success plans to ensure measurable business impact.

What you will do

• Own the end-to-end customer journey for key strategic accounts
• Build multi-threaded relationships across customer stakeholders
• Partner with executive sponsors to broaden engagement
• Create and run joint success plans and discovery workshops
• Lead Executive Business Reviews and Quarterly Business Reviews
• Translate delivery outcomes into compelling proof for leaders
• Partner with onboarding and implementation counterparts
• Collaborate with Sales and Business Value Consultants
• Act as an internal voice of the customer to align Delivery, Product and Support
• Re-engage the Strategic Account Executive when commercial opportunities are identified

Required qualifications

• 5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers
• Executive presence and ability to build trust and influence senior stakeholder groups
• Track record of building structured success plans and running executive governance
• Strong program leadership and operational discipline
• Ability to lead cross-functional teams without formal authority
• Commercial awareness and partnership mindset
• Clear written and verbal communication
• Comfort in working with ambiguity

Benefits

• 27 days holiday including 3 winter shutdown days and bank holidays
• 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days)
• Bupa private medical insurance
• Medical cash back plan
• Therapy through Spill
• Gym access through Wellhub
• Share options for every permanent employee
• Life insurance at 3x salary
• Workplace pension with 4% contribution from Multiverse
• Cycle to Work and a Tech Scheme
• Enhanced maternity, paternity, adoption and shared parental leave
• Paid leave after pregnancy loss

Before you apply

• Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)
• Roles involving Regulated Activity must undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check

About the company

Multiverse is the AI adoption layer, acting as the link between AI tools and the people expected to use them. It is Europe’s first EdTech double unicorn.