Operations Specialist - Enablement

The role

You will coordinate onboarding and training for coaches and instructors. You will also manage enablement projects, the Senior Coach and Instructor pool, and enablement content libraries.

What you will do

• Coordinate onboarding and on-going training for coaches and instructors
• Own enablement initiatives and projects end to end
• Manage the shared Senior Coach and Instructor pool day to day
• Provide operational support to the enablement team
• Keep a record of champions and buddies
• Keep the enablement content library and enablement communications in order
• Report regularly to Senior Managers and Delivery Managers

Required qualifications

• 2–4 years of experience in an Operations, Project Management, or Customer Success function
• Ability to build dashboards or reports using data
• Experience designing and implementing processes or playbooks
• Ability to communicate clearly and navigate ambiguity
• Ability to balance long-term improvements with short-term needs

Nice to have

• Experience in a fast-paced, tech-enabled environment

Benefits

• 27 days holiday including 3 winter shutdown days and bank holidays
• 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days)
• Bupa private medical insurance
• Medical cash back plan
• Therapy through Spill
• Gym access through Wellhub
• Share options for every permanent employee
• Life insurance at 3x salary
• Workplace pension with 4% contribution from the company
• Cycle to Work and a Tech Scheme
• Enhanced maternity and paternity leave, adoption and shared parental leave
• Paid leave after pregnancy loss

Before you apply

• Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)
• Roles involving Regulated Activity must undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check

About the company

Multiverse is the AI adoption layer between AI tools and the people expected to use them. It is an EdTech double unicorn that has trained over a third of the UK’s data and AI apprentices.