Success Coach FTC

The role

You will provide support and guidance to apprentices preparing for their End Point Assessment and resits. You will track engagement, facilitate EPA preparation, and provide 1:1 support to learners.

What you will do

• Develop and oversee post-gateway communications, experiences and escalations for learners.
• Monitor apprentice engagement and develop scalable intervention strategies.
• Simplify administrative processes to maximise time spent with apprentices.
• Work with the Certification Operations team to ensure documentation is completed.
• Act as a first port of call for inbound apprentice queries.
• Provide 1:1 support for apprentices seeking guidance on the EPA process.
• Turn key trends in questions into resources for all apprentices.
• Share insights with the Multiverse Delivery team regarding EPA-specific trends.

Required qualifications

• 2+ years of professional experience in coaching
• Exceptional written, verbal and on-camera communication and presentation skills
• Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
• Demonstrated mastery of coaching best practices and/or openness to develop in this area
• Passion for delivering the best learning opportunities and supporting others on their development journey
• Passion about social mobility and equity
• Continual curiosity in AI and proactively engaging in upskilling
• Experience managing and developing positive stakeholder relationships
• Belief in the principles of applied learning
• Commitment to continuous professional development and staying current with industry trends
• Results orientated with a data-driven approach

Benefits

• 27 days holiday including 3 winter shutdown days and bank holidays
• 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days)
• Bupa private medical insurance
• Medical cash back plan
• Therapy through Spill
• Gym access through Wellhub
• Share options for permanent employees
• Life insurance at 3x salary
• Workplace pension with 4% contribution from Multiverse
• Cycle to Work and a Tech Scheme
• Enhanced maternity, paternity, adoption and shared parental leave
• Paid leave after pregnancy loss

Before you apply

• Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)
• Roles involving Regulated Activity must undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check

About the company

Multiverse is the AI adoption layer, acting as the link between AI tools and the people expected to use them. It is Europe’s first EdTech double unicorn.