Customer Value Partner, Mid-Market

London, Remote. Posted 4 months ago

The role

You will lead the end-to-end customer journey for a portfolio of Enterprise accounts. You will build relationships with stakeholders and oversee program delivery to ensure measurable business impact and expansion.

What you will do

Lead the end-to-end customer journey for Enterprise accounts from sales handover to renewal
Build and defend multi-threaded relationships across HR, executive sponsors, and business leaders
Establish 12-month Mutual Action Plans
Oversee launch excellence during the First 90 Days
Lead structured Executive Business Reviews
Identify expansion and upsell triggers
Align Delivery, Product, and Support teams to improve customer experience
Maintain high standards of data hygiene in Salesforce

Required qualifications

2+ years of experience in Customer Success, Account Management, or Consulting
Proven history of managing and growing high-stakes Enterprise B2B relationships
Ability to leverage internal teams to deliver customer experience
Data-fluent with ability to interpret complex datasets and correlate data with client KPIs
Understanding of Net Revenue Retention (NRR) mechanics
Ability to operate at senior stakeholder level
Comfortable using Salesforce

Benefits

27 days holiday including 3 winter shutdown days and bank holidays
5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days)
Bupa private medical insurance
Medical cash back plan
Therapy through Spill
Gym access through Wellhub
Share options for every permanent employee
Life insurance at 3x salary
Workplace pension with 4% contribution from Multiverse
Cycle to Work and a Tech Scheme
Enhanced maternity, paternity, adoption and shared parental leave
Paid leave after pregnancy loss

Before you apply

Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)
Roles involving Regulated Activity must undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check

About the company

Multiverse is the AI adoption layer that acts as the link between AI tools and the people expected to use them. It is an EdTech double unicorn that provides AI capability through apprenticeships and the Mastry adaptive learning platform.