Principal Product Manager, AI Workflows

The role

You will own the outcomes for new AI experiences from first idea to proven value. You will build prototypes, set strategy with engineering and design counterparts, and decide what to ship based on user evidence and evals.

What you will do

• Set strategy for AI Workflows with engineering and design counterparts
• Find team workflows where AI adds clear value
• Build working prototypes with modern AI tools to test ideas
• Turn each release into a hypothesis with pass/fail criteria
• Define product-quality evals with engineering
• Decide when to use frontier models, route across models, or build custom models
• Understand the cost to serve each workflow and work with growth and finance on metering
• Set up data loops to improve quality
• Design agentic experiences for multiplayer sessions
• Talk with users every week

Required qualifications

• 7+ years in product management
• Shipping at least one AI product from concept to real users
• Recent hands-on experience building agentic or LLM-based products
• Technical fluency to design and read evals
• Ability to work as a peer with engineers and ML engineers on context management, latency, reliability, and failure modes
• Sound judgment on model decisions
• Understanding of AI unit economics
• A record of launching, rebuilding, changing direction, and killing ideas based on evidence
• Comfort making high-stakes decisions with incomplete information
• Experience owning outcomes while partnering with expert engineering and design leaders
• Experience creating structure where no playbook exists
• Experience with collaboration or productivity software

Nice to have

• Experience with forward-deployed or customer-embedded product work
• Experience with agent interoperability, including MCP

About the company

Mural helps teams think, decide, and follow through together. The AI Workflows team builds the AI and agentic experiences inside Mural that help teams reach decisions and keep them.