Customer Enablement Manager

The role

You will execute scalable education initiatives and design outcome-based learning journeys. You will develop reusable content and partner cross-functionally to align education with product launches.

What you will do

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
• Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
• Deliver internal enablement to CS Teams globally.
• Track and measure learning engagement, proficiency, and product adoption.

Required qualifications

• 3+ years of experience in customer education, instructional design, or scaled Customer Success.
• Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
• Strong content creation skills to simplify complex product workflows into actionable learning assets.
• Data-informed mindset with comfort using product and learning metrics.
• Excellent cross-functional collaboration and program management skills in a fast-paced environment.
• Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.

Nice to have

• Experience in B2B SaaS
• Experience with LMS, digital adoption platforms, and AI-enabled learning tools
• Experience designing customer academies, community-led learning, or cohort-based programs

About the company

The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale.