Head of Account Management

The role

You will lead the team responsible for growing revenue across existing employer accounts. You will manage Account Managers and the Customer Launch Manager to deliver expansion revenue, renewal conversion, and employee adoption.

What you will do

• Own and deliver expansion targets across the employer portfolio
• Lead, develop, and hold the Account Management team accountable to commercial targets
• Manage and develop the Customer Launch Manager
• Build account planning standards and playbooks to transition customers to the full platform
• Drive employee take-up across the portfolio
• Own renewal outcomes and start renewal planning 9–12 months ahead of contract end
• Lead negotiation on large or contested renewals
• Maintain a portfolio-wide view of account health and identify churn risks
• Build relationships with budget holders and executives across HR, Payroll, Pensions and Finance
• Own CRM accuracy, pipeline management and forecasting

Required qualifications

• Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role
• Experience managing or leading a team
• Experience owning renewals
• Experience overseeing customer onboarding, implementation or launch processes
• Experience managing relationships with C-level or senior budget-holder stakeholders
• Experience building or scaling a commercial team, including hiring, coaching and performance management
• Strong commercial acumen
• Strong people leadership
• Consultative and growth-minded
• Ability to influence and hold relationships at C-level and senior budget-holder level
• Ability to translate product capability into commercial language for a senior, non-technical audience
• Organised and data-literate

Nice to have

• Experience with complex, regulated or public sector organisations
• Experience in a high-growth SaaS business, ideally in an adjacent sector (HR, benefits, payroll, financial wellbeing, finance)

Benefits

• Remote working within the UK
• £200 annual home office budget
• 25 days annual leave, increasing with tenure
• Option to purchase up to 5 additional annual leave days
• Birthday off
• Collaborative team bonus scheme
• Pension scheme
• Perkbox salary sacrifice schemes including car leasing, gym memberships and tech purchases
• Medical cashback scheme
• Enhanced parental leave
• Regular opportunities to connect as a team including an annual Summer Conference

Before you apply

• Stage 1: People & Culture Call
• Stage 2: Hiring Manager Interview
• Stage 3: Practical Exercise
• Stage 4: Leadership conversation

About the company

My Money Matters builds an app that improves employees' finances automatically every pay day. They are trusted by major organisations including the NHS.