Customer Launch Manager

The role

You will lead customer onboarding from contract signature to go-live. You will manage setup, payroll, data readiness, and employer communications to ensure fast launches and high employee sign-up rates.

What you will do

• Take structured handover from Sales at contract signature
• Run a kick-off with the employer within the first week
• Own each launch end to end from kick-off to go-live
• Build a mutually agreed launch plan with the customer
• Get payroll, data and integrations ready
• Spot and remove risks, dependencies and blockers
• Plan employee communications including announcements, webinars and on-site sessions
• Track sign-ups against target in the run-up to launch
• Hand live customers to the Account Manager
• Run launches of new products for existing customers

Required qualifications

• Proven track record delivering customer onboarding, implementation or launches in a SaaS or platform business
• Experience driving user or employee adoption
• Experience managing several customer projects at once against tight timelines
• Strong delivery and coordination
• Pace and urgency
• Confident with payroll, data and integration requirements
• Campaign mindset
• Communicates clearly with technical and non-technical stakeholders
• Takes ownership of outcomes with minimal day-to-day direction

Nice to have

• Experience with payroll data, integrations or HR systems
• Experience with public sector or other complex organisations

Benefits

• Remote working within the UK
• £200 annual home office budget
• 25 days annual leave, increasing with tenure
• Option to purchase up to 5 additional annual leave days
• Birthday off
• Collaborative team bonus scheme
• Pension scheme
• Perkbox salary sacrifice schemes including car leasing, gym memberships and tech purchases
• Medical cashback scheme
• Enhanced parental leave
• Annual Summer Conference

Before you apply

• Stage 1: People & Culture Call
• Stage 2: Hiring Manager Interview
• Stage 3: Practical Exercise

About the company

My Money Matters builds an app that improves employees' finances automatically every pay day. They are trusted by major organisations including the NHS.