Customer Launch Lead

The role

The Customer Launch Lead manages the Launch team to take new employers from contract signature to live accounts in under 30 days. This role involves hands-on ownership of complex launches and managing a small team of Customer Launch Managers.

What you will do

• Hold the portfolio view of every launch in flight and track progress against the 30-day target
• Allocate incoming launches to Customer Launch Managers
• Act as the escalation point for launches at risk
• Own the handover from Sales for the most complex or highest-value accounts
• Run kick-offs and agree launch plans for own portfolio and oversee the team's
• Set and track pre-launch sign-up targets and direct employee communications
• Own the handover to Account Management and quality-check team handovers
• Maintain and evolve the team's launch playbook, templates and tools
• Partner with Product, Engineering and Marketing
• Line-manage Customer Launch Managers

Required qualifications

• Strong track record of delivery and coordination, running several launches or projects in parallel and hitting dates
• Experience managing or mentoring others
• Pace and urgency
• Confident with payroll, data and integration requirements
• Campaign mindset
• Communicates clearly and confidently with stakeholders at all levels
• Comfortable balancing hands-on delivery with people management and team-level reporting
• Proven track record delivering customer onboarding, implementation or launches in a SaaS or platform business

Nice to have

• Direct line management experience
• Experience driving user or employee adoption, ideally in employee benefits, payroll, HR or financial wellbeing
• Experience with payroll data, integrations or HR systems
• Experience with public sector or other complex organisations

Benefits

• Remote working within the UK
• £200 annual home office budget
• 25 days annual leave, increasing with tenure
• Option to purchase up to 5 additional annual leave days
• Birthday off
• Collaborative team bonus scheme
• Pension scheme
• Perkbox salary sacrifice schemes including car leasing, gym memberships and tech purchases
• Medical cashback scheme
• Enhanced parental leave
• Regular opportunities to connect as a team including an annual Summer Conference

About the company

My Money Matters builds an app that improves employees' finances automatically every pay day. They are trusted by major organisations including the NHS.