Technical Account Manager (Remote Europe)

The role

You will own the technical success of strategic top tier customers. You will act as a technical advisor to ensure healthy, scalable, and high-performing environments while maximizing platform adoption.

What you will do

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Analyze support activity, recurring issues, usage patterns, and operational risks.
• Triage technical product issues, bugs, and feature requests.

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production environments.
• Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders.
• Confidence building trust with senior technical stakeholders and aligning internal teams.
• Experience working closely with Support, Product, Engineering, and Customer Success teams.
• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.

Nice to have

• At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar.
• Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• Background working with open-source, developer-first, or technical platform products.
• Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company.
• Proactive and consultative in approach.

Benefits

• Competitive compensation
• Equity
• 30 days of vacation for Europe, plus public holidays
• Benefits according to local country norms in Europe
• Pension contributions according to local country norms in Europe
• Financial security benefits according to local country norms in Europe
• €1K per year for courses, books, events, or coaching
• Regular hackathons
• Remote-first with regular off-sites
• $100 per month to support open source projects

Before you apply

• Share a screenshot of your first workflow with n8n
• We can sponsor visas to Germany; for any other country, you need to have existing right to work.

About the company

n8n is an open workflow orchestration platform for the new era of AI. The team has over 260 members working across Europe and the US.