Senior Customer Success Manager - German Speaking (Remote)

The role

You will act as a post-sales partner for strategic enterprise customers in the German-speaking market. You will own retention and expansion for a small book of business by building relationships and driving product usage into measurable outcomes.

What you will do

• Own a small book of strategic enterprise customers in the German-speaking market
• Build account strategies and footprints across customer organizations
• Own retention and expansion targets including renewals and growth
• Lead customer kickoffs and success planning
• Drive onboarding and enablement for technical and business audiences
• Run an operating cadence including health checks, exec syncs, and QBRs
• Quantify and communicate business value and ROI
• Partner with Support, Solutions Engineering and Product to resolve blockers
• Provide structured customer feedback to Product and Engineering

Required qualifications

• German native speaker
• Fluent business English
• Based in Europe
• Senior Enterprise Customer Success experience owning a strategic book of enterprise SaaS customers
• Experience running kickoffs, onboardings and QBRs end-to-end
• Experience carrying a retention and/or expansion target
• Technical acumen to engage with IT/engineering stakeholders regarding APIs, integrations, auth basics, and environments
• DACH enterprise experience with large German-speaking enterprises
• Commercial acumen to translate product usage into ROI and business cases
• Account strategy and operational rigor
• Senior stakeholder management
• Builder mindset

Nice to have

• Automation + AI curiosity
• Familiarity with n8n or similar tools
• Startup/scale-up experience
• Technical or STEM education
• Multi-region experience

Benefits

• Competitive compensation
• Equity
• Europe: 30 days of vacation plus public holidays
• US: 20 vacation days, 8 sick days, plus public holidays
• Europe: Benefits according to local country norms
• US: Medical plans with coverage for individuals and families
• US: Dental and vision coverage
• Europe: Pension contributions according to local country norms
• US: 401(k) retirement plan with a 4% employer match
• US: Company-paid short-term and long-term disability insurance, plus life insurance
• €1K per year for courses, books, events, or coaching
• Regular hackathons

Before you apply

• Share a screenshot of your first workflow with n8n

About the company

n8n is an open workflow orchestration platform for the era of AI. The team has over 260 members working across Europe and the US.