Low-touch Customer Success Manager (Remote - EMEA)

The role

You will serve as the primary post-sales partner for approximately 30 enterprise accounts in the EMEA region. You will guide customers through onboarding, scaled adoption, and long-term expansion while driving measurable business outcomes.

What you will do

• Own a portfolio of n8n enterprise customers through onboarding, adoption, and renewal
• Lead customer kickoffs and success planning
• Drive onboarding and enablement for technical and business audiences
• Establish an operating cadence including health checks, executive syncs, and QBRs
• Monitor customer health and product usage to identify risks and manage escalations
• Quantify and communicate business value and ROI
• Identify and progress expansion opportunities like upsell and cross-sell
• Partner with Support, Solutions Engineering, and Product teams to resolve blockers
• Provide actionable feedback to Product and Engineering to shape roadmap priorities

Required qualifications

• Enterprise Customer Success experience managing enterprise SaaS customers
• Technical fluency with APIs, integrations, authentication, environments, and automation architecture
• Commercial acumen in supporting renewals and expansion opportunities
• Value and outcomes mindset for translating product usage into ROI
• Operational rigor to manage competing priorities and stakeholder alignment
• Clear, high-trust communication with technical builders and executive stakeholders
• Cross-functional collaboration with Sales, Support, Solutions Engineering, and Product
• Builder mindset in ambiguity
• Automation and AI curiosity with experience using automation, AI tools, or workflow platforms

Nice to have

• Startup/scale-up experience
• Technical or STEM education such as Computer Science or Engineering
• Familiarity with n8n or similar platforms like workflow automation, integration, or iPaaS

Benefits

• Competitive compensation
• Equity
• Europe: 30 days of vacation plus public holidays
• US: 20 vacation days, 8 sick days, plus public holidays
• Europe: Benefits according to local country norms
• US: Medical plans, dental, and vision coverage
• Europe: Pension contributions according to local country norms
• US: 401(k) retirement plan with a 4% employer match
• US: Company-paid short-term and long-term disability insurance and life insurance
• €1K (or equivalent) per year for courses, books, events, or coaching
• Regular hackathons
• Remote-first with regular off-sites

Before you apply

• For countries other than Germany, you need to have existing right to work
• We can sponsor visas to Germany
• Try n8n out and share a screenshot of your first workflow with us

About the company

n8n is an open workflow orchestration platform for the era of AI. The company has a team of over 260 people and a community of more than 650,000 active developers.