Technical Account Manager (US)

The role

You will own the technical success of strategic top tier customers. You will act as a technical advisor to ensure healthy, scalable, and high-performing environments while maximizing platform adoption.

What you will do

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Analyze support activity, recurring issues, usage patterns, and operational risks.
• Triage technical product issues, bugs, and feature requests.

Required qualifications

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production environments.
• Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders.
• Confidence building trust with senior technical stakeholders and aligning internal teams.
• Experience working closely with Support, Product, Engineering, and Customer Success teams.
• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.

Nice to have

• At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar.
• Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• Background working with open-source, developer-first, or technical platform products.
• Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company.
• Proactive and consultative approach to understand business impact and anticipate challenges.

Benefits

• Competitive compensation
• Equity
• US: 20 vacation days, 8 sick days, plus public holidays
• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families
• US: No-cost premium HDHP option with a pre-seeded HSA
• US: Dental and vision coverage
• US: 401(k) retirement plan with a 4% employer match
• US: Company-paid short-term and long-term disability insurance
• US: Life insurance
• €1K (or equivalent) per year for courses, books, events, or coaching
• Regular hackathons
• Remote-first

Before you apply

• For any country other than Germany, you need to have existing right to work.
• Try n8n out and share a screenshot of your first workflow with the company.

About the company

n8n is an open workflow orchestration platform for the new era of AI. The company has a team of over 260 working across Europe and the US.