Outcomes Architect Manager, Tokyo

The role

You will lead a team of Outcomes Architects to drive workflow adoption, value realization, and net revenue growth. You will coach team members on customer discovery, workflow design, and renewal processes while partnering with cross-functional leaders.

What you will do

• Own the Net Revenue Growth performance of the team's book of business.
• Coach OAs on AI Transformation Plans, workshops, value reviews, and renewal processes.
• Build and run the operating cadence including metrics reviews and forecast calls.
• Hire, onboard, and certify new OAs to the GTM builder motion.
• Partner with Solutions Consultant managers on expansion and renewal strategy.
• Partner with Services leadership to identify complex implementation needs.
• Set the standard for product, AI, and workflow fluency across the team.
• Represent the team in leadership forums.
• Uphold excellence by coaching to the global OA methodology and quality rubric.

Required qualifications

• Frontline management experience leading customer-facing GTM teams in B2B software.
• Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
• Strong coaching orientation to identify how to improve customer calls and account plans.
• Commercial instincts to read account health, renewal risk, and expansion potential.
• Deep customer-facing discovery instincts to map workflows and translate goals into plans.
• Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
• Operational rigor to build inspection cadences and performance standards.
• Ability to develop talent from onboarding through consistent performance.
• Executive communication skills to synthesize account patterns and team performance.
• Technical fluency and presence as a trusted advisor.
• Ability to operate with agency, urgency, and customer empathy.

Nice to have

• Experience managing in a consumption, usage-based, or product-led business.
• Track record building high-performing frontline teams from an early stage.
• Experience leading teams through GTM motion changes or coverage-model shifts.
• Experience working with flat, at-risk, or complex renewal accounts.
• Experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model.
• Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.