Outcomes Architect Manager

The role

You will manage a team of Outcomes Architects to drive workflow adoption, value realization, and renewal readiness. You will coach the team on the OA builder motion and partner with cross-functional leaders to ensure customer success.

What you will do

• Own the Net Revenue Growth performance of the team's book of business.
• Coach OAs on AI Transformation Plans, workshops, value reviews, and renewal processes.
• Build and run the operating cadence including metrics reviews and forecast calls.
• Hire, onboard, and certify new OAs.
• Partner with Solutions Consultant managers on expansion and renewal strategy.
• Partner with Services leadership to identify complex implementation needs.
• Set the standard for product, AI, and workflow fluency across the team.
• Represent the team in leadership forums.
• Coach to the global OA methodology, quality rubric, and activity KPIs.

Required qualifications

• Frontline management experience leading customer-facing GTM teams in B2B software.
• Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
• Strong coaching orientation to identify how to improve customer calls, account plans, or value narratives.
• Commercial instincts to read account health, renewal risk, and expansion potential.
• Deep customer-facing discovery instincts to map workflows and translate goals into implementation plans.
• Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
• Operational rigor to build inspection cadences, coaching rituals, and performance standards.
• Ability to develop talent from onboarding through consistent performance.
• Executive communication skills to synthesize account patterns and team performance.
• Technical fluency and presence as a trusted advisor.
• Ability to operate with agency, urgency, and customer empathy.
• Curiosity and willingness to adopt AI tools.

Nice to have

• Experience managing in a consumption, usage-based, or product-led business.
• Track record building high-performing frontline teams from an early stage.
• Experience leading teams through GTM motion changes or coverage-model shifts.
• Experience working with flat, at-risk, or complex renewal accounts.
• Experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model.
• Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.

Benefits

• Cash compensation
• Equity

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.