Notion

Outcomes Architect, MEA (Customer Success)

Dublin, Ireland. Posted a month ago

The role

You will act as a build-beside partner to help customers turn ambitions into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

  • Drive workflow adoption and value realization for a book of named accounts
  • Partner with Solutions Consultants on account strategy for expansion and renewal
  • Own the renewal opportunity for flat and at-risk customers
  • Shape customer outcomes and strengthen executive and team-level partnerships
  • Design and deploy workflows that solve specific business problems
  • Co-define, build, and manage customer success plans
  • Learn Notion's product and the broader AI ecosystem
  • Innovate and iterate on Outcomes Architect programs

Required qualifications

  • Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
  • Strong customer-facing discovery instincts
  • Technical fluency and comfort building live in software
  • Commercial awareness to partner on renewal risk and expansion potential
  • Strong program and stakeholder management skills
  • Ability to operate with agency, urgency, and customer empathy
  • Obsession with AI and building with new tools
  • Additional languages

Nice to have

  • Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
  • Experience working with flat, at-risk, or complex renewal accounts
  • Familiarity with usage-based or consumption-based models
  • Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
  • Experience designing repeatable customer programs, playbooks, or interventions

Benefits

  • Cash compensation
  • Equity

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.