Mid-Market Outcomes Architect

The role

You will help customers turn AI ambition into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

• Drive workflow adoption and value realization for a book of named accounts
• Contribute to NRR with predictable renewal and expansion pipeline
• Partner with Solutions Consultants on strategy for expansion and renewal
• Define and maintain mutual success plans to demonstrate ROI to executive stakeholders
• Facilitate use-case consultations to identify new workflow opportunities
• Identify opportunities to engage Services for complex implementation needs
• Learn Notion's product and the broader AI ecosystem
• Help build and deliver OA programs

Required qualifications

• 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows
• Commercial awareness to partner with account owners on renewal risk and expansion potential
• Ability to design workflows that drive usage based consumption
• Strong program and stakeholder management skills
• Native level Japanese
• Business level English

Nice to have

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.