Commercial Outcomes Architect

Tokyo, Japan . Posted 3 months ago

The role

You will help customers turn AI ambition into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

Drive workflow adoption and value realization for a book of named accounts
Contribute to NRR with predictable renewal and expansion pipeline
Partner with Solutions Consultants on strategy for expansion and renewal
Define and maintain mutual success plans to demonstrate ROI to executive stakeholders
Facilitate use-case consultations to identify new workflow opportunities
Identify opportunities to engage Services for customers with complex implementation needs
Learn Notion's product and the broader AI ecosystem
Help build and deliver OA programs that generate customer and business outcomes

Required qualifications

5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
Strong customer-facing discovery instincts
Technical fluency and presence as a trusted advisor
Capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
Commercial awareness
Ability to design and help customers build workflows that drive usage based consumption
Strong program and stakeholder management skills
Native level Japanese
Business level English

Nice to have

Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
Experience working with flat, at-risk, or complex renewal accounts
Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
Experience designing repeatable customer programs, playbooks, or interventions

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.