Outcomes Architect, UKI (Customer Success)

The role

You will act as a build-beside partner helping customers turn AI ambition into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

• Drive workflow adoption and value realization for a book of named accounts
• Contribute to NRR with predictable renewal and expansion pipeline
• Partner with Solutions Consultants on expansion and renewal strategy
• Define and maintain mutual success plans to demonstrate ROI to stakeholders
• Facilitate use-case consultations to identify new workflow opportunities
• Identify opportunities to engage Services for complex implementation needs
• Learn Notion's product and the broader AI ecosystem
• Help build and deliver OA programs
• Set the bar for product and AI fluency across the team

Required qualifications

• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts
• Technical fluency and presence as a trusted advisor
• Capability to co-design, configure, and troubleshoot Notion workspaces and workflows
• Commercial awareness to partner with account owners on renewal risk and expansion potential
• Ability to design and help customers build workflows that drive usage based consumption
• Strong program and stakeholder management skills
• Ability to operate with agency, urgency, and customer empathy
• Obsession with AI and building with new tools

Nice to have

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions

Benefits

• Highly competitive cash compensation
• Equity

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.