Commercial Outcomes Architect [12-Month Contract]

The role

You will drive workflow adoption and value realization for a book of named accounts. You will partner with Solutions Consultants on expansion and renewal strategy and guide customers through AI Transformation.

What you will do

• Drive workflow adoption and value realization for a book of named accounts
• Contribute to NRR with predictable renewal and expansion pipeline
• Partner with Solutions Consultants on strategy for expansion and renewal
• Own the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans to demonstrate ROI to executive-level stakeholders
• Facilitate use-case consultations to identify new workflow opportunities
• Identify opportunities to engage Services for customers with complex implementation needs
• Learn Notion's product and the broader AI ecosystem
• Help build and deliver OA programs

Required qualifications

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows
• Commercial awareness to partner with account owners on renewal risk and expansion potential
• Ability to design workflows that drive usage based consumption
• Strong program and stakeholder management skills
• Ability to operate with agency, urgency, and customer empathy
• Obsessed with AI, constantly building with the newest tools and learning new ways of working

Nice to have

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.