Notion

Outcomes Architect, CEE (Customer Success)

Dublin, Ireland. Posted 3 months ago

The role

You will help customers turn AI ambition into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

  • Drive workflow adoption and value realization for a book of named accounts
  • Contribute to NRR with predictable renewal and expansion pipeline
  • Partner with Solutions Consultants on expansion and renewal strategy
  • Define and maintain mutual success plans to demonstrate ROI to stakeholders
  • Facilitate use-case consultations to identify new workflow opportunities
  • Identify opportunities to engage Services for complex implementation needs
  • Learn Notion's product and the broader AI ecosystem
  • Help build and deliver OA programs

Required qualifications

  • 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
  • Fluent Russian speaker
  • Strong customer-facing discovery instincts
  • Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows
  • Commercial awareness regarding renewal risk and expansion potential
  • Ability to design workflows that drive usage based consumption
  • Strong program and stakeholder management skills
  • Ability to operate with agency, urgency, and customer empathy
  • Obsessed with AI and constantly building with new tools

Nice to have

  • Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
  • Experience working with flat, at-risk, or complex renewal accounts
  • Experience partnering in a shared account ownership model
  • Experience designing repeatable customer programs, playbooks, or interventions

Benefits

  • Competitive cash compensation
  • Equity

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.

Outcomes Architect, CEE (Customer Success) at Notion | JobZoey