Commercial Outcomes Architect (Customer Success)

The role

You will help customers turn AI ambition into working systems inside Notion. You will own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.

What you will do

• Drive workflow adoption and value realization for a book of named accounts
• Contribute to NRR with predictable renewal and expansion pipeline
• Partner with Solutions Consultants on strategy for expansion and renewal
• Define and maintain mutual success plans to demonstrate ROI to executive stakeholders
• Facilitate use-case consultations to identify new workflow opportunities
• Identify opportunities to engage Services for complex or technical implementation needs
• Learn Notion product and the broader AI ecosystem
• Help build and deliver OA programs

Required qualifications

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows
• Commercial awareness to partner with account owners on renewal risk and expansion potential
• Ability to design workflows that drive usage based consumption
• Strong program and stakeholder management skills
• Ability to operate with agency, urgency, and customer empathy
• Obsessed with AI

Nice to have

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions

Benefits

• Cash compensation
• Equity

About the company

Notion is the collaborative AI workspace where teams and agents think together. Millions of individuals, small teams, and large companies run their work on Notion.