Customer & Commercial Product Manager

The role

You will own customer and commercial workflows from quote through order. You will work with engineering and operations to ship improvements for customer-facing and commercial software.

What you will do

• Own the roadmap for customer-facing and commercial software
• Interview customers and shadow sales workflows
• Turn customer and business problems into clear product requirements
• Prioritize work using evidence, expected impact, and implementation cost
• Partner closely with design, engineering, sales, pricing, and operations
• Define success metrics and measure behavior after launch
• Run focused experiments and use results to guide the roadmap
• Keep stakeholders aligned on decisions, tradeoffs, and delivery
• Improve existing workflows, not just launch new features
• Learn enough about metals and manufacturing to make sound product decisions

Required qualifications

• Customer-obsessed and commercially minded
• Excellent at finding the underlying problem behind a feature request
• Clear and concise in writing and conversation
• Comfortable using data while recognizing what it cannot tell you
• Decisive when information is incomplete
• Able to build trust across sales, engineering, and operations
• Organized, accountable, and focused on outcomes
• Curious about complicated operational businesses

Nice to have

• Experience with B2B commerce, quoting, pricing, or sales software
• Experience in manufacturing, distribution, logistics, or supply chain
• Technical fluency with APIs, data models, and software delivery
• Comfort using AI tools for research, analysis, and product work

Benefits

• Equity in Nox Metals
• Company-paid medical, dental, and vision insurance

About the company

Nox Metals is a technology company with operations in Ferndale, Michigan and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers.