Clinical Operations Lead

The role

You will lead clinical operations and provide patient care. You will build clinical systems, scale the telehealth platform, and help expand into new specialties.

What you will do

• Conduct telehealth visits and develop treatment plans
• Answer clinical questions through asynchronous patient chat
• Recognize when patients need specialist input or in-person evaluation
• Document care and report recurring patient problems to the team
• Act as a clinical thought partner to the founding team
• Help scope new offerings and telehealth services
• Partner with product and engineering on clinical workflows
• Build workflows for intake, triage, visits, and escalation
• Establish clinical protocols and quality review processes
• Hire, onboard, guide, and coordinate clinicians

Required qualifications

• Active licensure as a nurse practitioner or physician assistant
• Substantial experience providing direct patient care
• Experience in women’s health, reproductive care, or family medicine
• Strong clinical judgment
• Commitment to accurate, evidence-based care
• Ability to communicate clearly and warmly with patients
• Interest in building clinical processes
• Comfort working with founders and across clinical, product, and engineering teams
• Initiative and follow-through to build in an early-stage startup
• Availability to work full-time, in person in New York City

Nice to have

• Experience in dermatology or medical skincare
• Experience delivering telehealth care
• Experience on a clinical operations team or building and improving a care program
• Experience at a digital health company, healthcare startup, or consumer health product
• Experience hiring, onboarding, mentoring, or leading clinicians

Benefits

• Medical, dental, and vision insurance
• HSA/FSA eligible
• Flexible, unlimited vacation
• Meal stipends
• Team retreats

About the company

Nolla is building AI-powered healthcare to make high-quality care accessible to everyone. Their medical skincare and prescription product, Nolla Derm, helps patients understand their skin and get treatment.