Customer Success Manager, MM/ENT (EMEA)

The role

Customer Success Managers ensure mid-market and enterprise customers maximize value from Nooks. You will manage a portfolio of EMEA accounts, onboard new customers, and maintain stakeholder relationships to achieve business goals.

What you will do

• Manage a portfolio of ~20 mid-market and enterprise EMEA accounts
• Onboard new customers
• Develop and maintain multi-threaded relationships
• Conduct regular customer check-ins
• Analyze customer usage metrics to lead upsell conversations
• Monitor customer health metrics and develop proactive plans
• Assist with Technical Support for customers
• Serve as the voice of the customer by providing product feedback

Required qualifications

• 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
• 2+ years of customer onboarding and support experience
• 2+ years of SDR or SDR management experience
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Nice to have

• Dublin preferred
• open to other UK locations for the right candidate

Benefits

• competitive compensation
• equity
• generous perks

About the company

Nooks is an applied AI lab building revenue agents that power some of the fastest growing companies in the world. Their mission is to 10x every seller by automating the busywork.