Nooks

Customer Success Manager, Enterprise

United States (Any Time Zone), Remote. Posted 2 months ago

The role

Customer Success Managers ensure enterprise customers maximize value from Nooks. You will manage a portfolio of approximately 20 enterprise accounts through the full customer lifecycle.

What you will do

  • Manage a portfolio of ~20 enterprise accounts, maximizing the impact and value of Nooks.
  • Own the full customer lifecycle including renewal negotiations, upsell, and cross-sell motions.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Develop and maintain multi-threaded relationships to understand customer business goals.
  • Conduct regular customer check-ins to share outcomes, address issues, and identify growth opportunities.
  • Analyze customer usage metrics to identify features that provide value and lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address concerns.
  • Assist with Technical Support for customers as needed.
  • Serve as the voice of the customer within Nooks by providing product feedback.

Required qualifications

  • 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Nice to have

  • ideally in an early-stage startup

Benefits

  • competitive compensation
  • equity
  • generous perks
  • comprehensive benefits

About the company

Nooks is an applied AI lab building revenue agents that power some of the fastest growing companies in the world. The company has raised over 70M USD and has more than tripled ARR each year for 3 years running.