Nooks
Customer Success Manager, Mid Market (Hybrid)
San Francisco, Remote. Posted 5 months ago
The role
Mid Market Customer Success Managers ensure customers maximize value from Nooks. You will onboard new customers, address adoption challenges, support the customer journey, and run the renewal process.
What you will do
- Manage a portfolio of ~45 mid market accounts
- Onboard new customers
- Analyze customer usage metrics to lead upsell conversations
- Monitor customer health metrics and develop proactive plans
- Assist with Technical Support for customers
- Help develop a scaled approach for customer success and retention
- Serve as the voice of the customer by providing product feedback
Required qualifications
- 3+ years of B2B SaaS CSM experience managing a portfolio of 45+ accounts with a successful renewals track record
- 2+ years of product implementation, and customer onboarding and support experience
- 1+ years of SDR experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits
- Competitive compensation
- Equity
- Generous perks
- Comprehensive benefits
About the company
Nooks is an applied AI lab building revenue agents that power some of the fastest growing companies in the world. They build AI agents that operate across the full revenue lifecycle.