Customer Retention Manager | Email Marketing | Junior-Mid

The role

The Customer Retention Manager will generate data-driven ideas for customer loyalty and retention. They will execute marketing communication plans and manage email and in-app notification activities for existing users.

What you will do

• Generate insights and data-driven ideas for customer loyalty and retention.
• Prepare and execute marketing communication plans for existing users.
• Create briefs and initiate tasks for content and design teams.
• Perform day-to-day email and in-app notification marketing activities.
• Track and report key metrics.
• Partner with product, legal, reputation, and other marketing teams.

Required qualifications

• Experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.
• Higher education background in marketing, international business, communication, consumer psychology, or user behavior.
• Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.
• Hands-on experience with direct marketing channels including email, push, and in-app notifications.
• Experience in working with user segments and target groups to optimize communication effectiveness.
• Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks.
• Effective communications with colleagues and senior leaders.
• Fluency in English.

Benefits

• Training, mentorship, and room to grow
• Extra vacation days, sick days, and time off
• Private health insurance in Lithuania and Poland
• Free subscriptions to Calm, Headspace, and Mindletic
• Resilience and mindfulness trainings
• In-house gyms, sport cards, online workouts, and personal guidance
• Company-wide trip abroad
• Gifts for birthdays, weddings, and new family members
• Children’s summer camps and flexibility around the schedule
• Team building and company events
• Coffee bar, open gyms, kids’ room, music room, and massage chairs in Vilnius HQ

Before you apply

• Applications may be processed using automated tools for evaluation purposes.
• Candidates remain fully responsible for ensuring submissions reflect their own qualifications.

About the company

Nord Security is the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet.