Lead Retention Data Analyst

The role

You will lead a small team of 2–3 retention analysts and own retention data across the subscription business. You will develop data models, dashboards, and predictive models to drive improvements in retention rates and user engagement.

What you will do

• Own the retention analytics strategy end-to-end
• Lead, mentor, and develop a team of analysts
• Support stakeholders with analysis, dashboards, and reporting
• Develop and review data models in dbt and dashboards in Looker
• Analyze user behavior and build new models like churn prediction and cohort analysis
• Define, standardize, and monitor retention KPIs and metrics

Required qualifications

• 4+ years of experience in data analytics and business insights
• Strong SQL and BigQuery skills
• Experience in dbt and Looker or similar BI tools
• Experience mentoring or leading analysts
• Ability to translate business needs into actionable insights
• Strong communication skills and ability to influence stakeholders

Nice to have

• Experience in SaaS, subscription-based businesses, tech, or cybersecurity
• Familiarity with experimentation practices and attribution models
• Understanding of how AI and LLMs are shaping analytical practices
• Knowledge of lifecycle or CRM platforms

Benefits

• Training, mentorship, and room to grow
• Extra vacation days, sick days, and time off
• Private health insurance in Lithuania and Poland
• Free subscriptions to Calm, Headspace, and Mindletic
• Resilience and mindfulness trainings
• In-house gyms, sport cards, online workouts, and personal guidance
• Company-wide trip abroad
• Gifts for birthdays, weddings, and new family members
• Children’s summer camps and flexibility around the schedule
• Team building and company events
• Access to coffee bar, open gyms, kids’ room, music room, and massage chairs in Vilnius HQ

Before you apply

• Applications may be processed using automated tools for evaluation purposes
• You may opt out of automated evaluation by submitting your application directly to career@nordsec.com

About the company

Nord Security provides the world's most advanced VPN and more.