Legal Operations Specialist

The role

This person will provide legal administrative support and manage client operations. They will work with partners, counsel, associates, and the operations team to organize and manage client relationships and individual matters.

What you will do

• Draft, proofread, and manage legal documents and correspondence.
• Assist with preparation and review of corporate documents, filings, and minute books.
• Support matter intake and maintain organized client files.
• Conduct light legal research where needed.
• Track compliance deadlines and ensure corporate records remain up to date.
• Liaise with attorneys and clients to resolve billing questions or discrepancies.
• Partner with external service providers to implement and maintain billing tools.
• Monitor WIP, aged accounts, fee arrangements, and ensure adherence to client billing guidelines.
• Support the preparation and tracking of engagement letters, client intake forms, and compliance certifications.
• Ensure client records meet regulatory and operational requirements.

Required qualifications

• 3–5+ years of experience as a paralegal, legal assistant, or billing coordinator in a law firm.
• Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes.
• Familiarity with corporate governance tasks (corporate filings, board materials, and maintaining minute books).
• Experience with legal billing software, e-billing platforms, and matter management systems.
• Excellent organizational skills with a proven ability to manage multiple matters simultaneously.
• Clear, professional communication skills: able to interface effectively with attorneys, clients, and vendors.
• Detail-oriented, with strong follow-through and commitment to accuracy.
• Proactive and solutions-oriented mindset, with the ability to thrive in a fast-paced environment.

Nice to have

• Fluent in AI

Benefits

• 401(k) with employer match
• health, dental, vision coverage
• unlimited paid time off
• free lunch in office daily
• employee referral bonus program

Before you apply

• Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes.

About the company

Norm builds AI-native professional services firms and the technology that powers them. Their legal and compliance platform serves institutions representing more than $35 trillion in combined assets under management.