Strategic Customer Success Manager

The role

The Strategic Customer Success Manager will build and retain relationships with Large Enterprise clients. You will drive adoption, identify growth opportunities, and ensure customer success and satisfaction.

What you will do

• Own and nurture strategic customer relationships.
• Guide customers through key lifecycle stages from onboarding to renewal and expansion.
• Develop and execute strategic success plans.
• Lead quarterly and executive business reviews with key stakeholders.
• Identify and drive expansion opportunities.
• Collaborate with Product, Marketing, and Solutions teams.
• Partner with customers to analyze key performance indicators.
• Advocate for the customer voice internally to influence product development.

Required qualifications

• 7+ years experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent).
• Experience managing strategic accounts with complex stakeholder ecosystems.
• Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts.
• Exceptional presentation, written, and verbal communication skills.
• Ability to engage both technical and non-technical audiences.
• Comfortable navigating C-level conversations and facilitating high-impact meetings.
• Strong commercial acumen.
• Strong multitasking and prioritization skills.
• Willingness to travel quarterly for customer engagements.

Nice to have

• Experience with SaaS, particularly B2B or vertical software
• Research interests and academic credentials

About the company

Natter uses AI and video to allow users to share ideas and feedback through real-time video conversations. The company partners with large enterprises and is growing its team from 30 to 60 employees.