Staff+ Software Engineer

The role

You will define the multi-year technical direction for the platform and lead the design of critical systems like the AI conversation pipeline and data architecture. You will remain a hands-on engineer, coding the hardest pieces and setting engineering standards for reliability, security, and performance.

What you will do

• Define the multi-year technical direction for the platform
• Lead the design of critical systems including AI conversation pipeline, data architecture, and multi-tenant platform
• Make and defend high-stakes decisions regarding build vs. buy, data models, and service boundaries
• Own engineering standards for reliability, security, observability, performance, and cost
• Contribute to hiring, leveling, and growing engineers
• Mentor senior engineers into Staff-level contributors
• Partner with product and engineering leadership on product direction
• Act as the technical face for large clients in security reviews and architecture deep dives
• Build prototypes and write production code for the critical path

Required qualifications

• Operated at Staff level or above
• Set technical direction that stuck
• Designed systems at real scale
• Led through serious production incidents
• Made other engineers better at scale
• Exceptional written communication
• Top-tier hands-on engineer who writes production code regularly
• Deep expertise in at least one domain (distributed systems, data infrastructure, or frontend architecture)
• Deep AWS and infrastructure experience

Nice to have

• Built and operated AI/LLM-powered products in production
• Enterprise B2B SaaS at scale: multi-tenancy, SSO, data isolation, and compliance (SOC 2, ISO 27001, GDPR)
• Event-driven and streaming architectures (e.g. Kafka) in production
• Took a platform and engineering team through a rapid growth phase at a startup
• Public technical work, such as talks, writing, or meaningful open-source contributions

Benefits

• Top-of-market Staff+ salary
• Significant equity
• Direct influence on the technical direction of the company
• Remote-first working
• Private office in Temple/Strand, London
• Quarterly international team offsites
• 6 weeks paid annual leave

Before you apply

• The level is set at offer, based on the scope you’ve demonstrably operated at
• We will read your writing before we meet you
• Final conversation with the CEO, plus references
• We’ll ask to speak with people who worked with you at Staff level

About the company

Natter harnesses the power of AI and video to give everyone a voice. The company's conversational AI platform allows users to share ideas and feedback through real-time video conversations.