Enterprise Solutions Consultant/Regional Launcher, LATAM

The role

You will lead technical discovery, design, and implementation for enterprise customers in Latin America. You will establish the regional customer success model and manage account relationships through adoption and renewal.

What you will do

• Own the technical and operational half of enterprise sales cycles in LATAM
• Run discovery with customer engineering and operations teams
• Define integration approaches and build demonstrations and pilots
• Own implementations including requirements, configuration, integration, and training
• Coordinate customer stakeholders and central engineering teams
• Build relationships from dispatch desk to executive sponsor
• Track adoption, delivery performance, and platform health
• Define the customer success model for Latin America
• Provide regional knowledge to product and engineering teams

Required qualifications

• 5+ years in customer success, solutions consulting, implementation, or operations roles in SaaS, logistics, or marketplaces
• Experience delivering complex enterprise implementations or managing large accounts with commercial outcomes
• Ability to lead discovery with engineering teams
• Ability to define an integration approach
• Ability to write basic SQL
• Ability to troubleshoot a configuration issue in production
• Understanding of delivery operations, carrier ecosystems, addressing and payment conventions in Latin America
• Professional fluency in Spanish and English

Nice to have

• Portuguese

Benefits

• Early-stage, well-funded startup
• Quarterly broader team on-sites
• Competitive compensation
• Opportunity for equity
• Flexible paid time off
• Health, dental, and vision insurance for US employees

About the company

Nash is last-mile delivery infrastructure that helps retailers and commerce companies orchestrate, optimize, and manage delivery operations. Founded in San Francisco in 2021, it is backed by Andreessen Horowitz and Y Combinator.