Netbird
Technical Support Engineer
+/-1 Central European Time/Remote. Posted 5 months ago
The role
You will provide technical assistance to users to help them deploy and troubleshoot the NetBird platform. You will also collaborate with Engineering and Product teams to identify improvements.
What you will do
- Become an expert in NetBird product features including Dashboard, GUI, CLI, Access Control, and Routing
- Provide technical support to customers via Slack, GitHub, and Email
- Update and create product documentation
- Partner with sales and engineering teams to meet customer needs
- Participate in team discussions to improve support processes
- Advocate for product improvements
Required qualifications
- 3+ years of experience in a technical support role
- Strong knowledge of networking concepts, including protocols and routing
- Excellent written and verbal communication skills for email, chat, and async discussions
- A proactive attitude and the ability to think on your feet while solving complex customer issues
Nice to have
- Hands-on experience with VPN technologies or zero-trust networking
- Familiarity with NetBird or similar open source platforms
- Experience developing in Go
- Experience in cloud environments
- Contributions to open source projects
Benefits
- Competitive base salary
- Equity incentives
- Hybrid work environment
- Diverse and collaborative team
- High level of independence
About the company
NetBird is a software company developing an open source zero-trust network security platform. The team is from Germany and aims to make advanced network security accessible for everyone.