General Manager - Customer Operations Risk

Melbourne Office, Remote. Posted 24 days ago

The role

You will design and build a new Line 1 risk operating model within Customer Operations. You will lead functions including Financial Crime, Adviser Governance, External Dispute Resolution, and Line 1 Risk & Compliance.

What you will do

Design, build and settle the Line 1 operating model
Lead Financial Crime, Adviser Governance, External Dispute Resolution and Line 1 Risk & Compliance
Design, implement and test controls
Drive incidents and remediation through to resolution
Make decisions on adviser onboarding, monitoring and restrictions
Prioritise practical improvement and automation
Build and develop heads of function and a multidisciplinary team
Deliver clear risk reporting
Represent Customer Operations in executive, Board and regulator discussions

Required qualifications

Strong financial services experience combining operational delivery with practical Line 1 risk, compliance and governance capability
Proven hands-on control experience, including designing and implementing controls, testing operating effectiveness and fixing weaknesses
Practical financial crime capability across AML/KYC, fraud, scams and investigations
Adviser governance experience, including due diligence, monitoring and sensitive risk-based decisions
Strong knowledge of the regulatory environment, including ASIC, APRA and AUSTRAC
Experience leading teams through growth and change, and building capability and operating models
Sound judgement and confidence to challenge operational leaders and engage with executives, Boards and regulators

Benefits

Paid parental leave
Fully funded school holiday program
CU Health (virtual healthcare)
Income protection
Flu shots
Wellness weeks
Retail discounts
Financial wellbeing services
Social events, trivia nights, and corporate sports
Employee Resource Groups
Paid volunteering
End-of-trip amenities and daily breakfast in Melbourne

About the company

Netwealth is an Australian FinTech business that provides an award-winning platform and NextGen technology for advisers and investors. The company focuses on innovation, agility, and a collaborative culture.