Forward Deployed Engineer

The role

You will act as a technical bridge between customers and the product by configuring and deploying Arbi. You will write code, design integrations, and build production-ready AI workflows to solve customer recruiting needs.

What you will do

• Own customer deployments from discovery through go-live
• Work with recruiting leaders, HR, IT, and executive stakeholders
• Configure and customize Arbi workflows
• Build and maintain integrations with ATS, HRIS, CRM, and other systems
• Support production rollouts for enterprise, public sector, and higher-education customers
• Design and implement AI-powered workflows using LLMs and RAG
• Work with product and ML teams to improve model performance
• Serve as the voice of the customer to product and engineering teams
• Write technical documentation, deployment guides, and playbooks
• Troubleshoot integration issues, API failures, and system performance

Required qualifications

• 5+ years of experience in software engineering, solution engineering, technical consulting, customer-facing engineering, implementation engineering, or forward deployed engineering
• Strong hands-on programming experience with Python, TypeScript, JavaScript, Node.js, or similar modern languages
• Experience building or integrating production software systems using REST APIs, webhooks, OAuth, SSO/SAML, databases, cloud services, and enterprise application integrations
• Experience working with cloud environments such as AWS, Azure, or GCP
• Strong understanding of modern AI/ML and GenAI concepts, including LLMs, RAG, embeddings, vector search, prompt engineering, evaluation, and workflow orchestration
• Ability to work directly with enterprise IT and security teams on authentication, access control, logging, data privacy, data residency, and deployment requirements
• Excellent communication skills
• Strong ownership mindset, customer empathy, and ability to operate in ambiguous, fast-moving environments
• Willingness to travel for customer workshops, onsite deployments, executive briefings, and go-lives

Nice to have

• Experience deploying AI, SaaS, HR Tech, recruiting tech, workflow automation, document intelligence, or enterprise analytics platforms
• Experience integrating with systems such as Workday, Greenhouse, Lever, iCIMS, Bullhorn, Salesforce, HubSpot, ServiceNow, Microsoft 365, Google Workspace, or similar enterprise platforms
• Experience with databases and search systems such as PostgreSQL, Redis, OpenSearch, Elasticsearch, Pinecone, Weaviate, or other vector databases
• Experience with Docker, Kubernetes, CI/CD pipelines, observability tools, and production monitoring
• Experience in public sector, federal, higher education, staffing, HR, talent acquisition, or workforce development environments
• Prior experience at an early-stage startup or in a high-growth customer-facing technical role

Benefits

• Competitive salary
• Meaningful early-stage equity
• Flexible work arrangements

About the company

Neuroscale is building the AI recruiting operating system, Arbi, a unified platform for talent organizations. The company is backed by top operators and investors and is growing fast.