Technical Customer Success Manager

The role

You will own demos, onboarding, and early customer success for Arbi, Athena, and Aurora. You will partner with Sales, Product, and Engineering to drive technical validation and ensure customers achieve value.

What you will do

• Own Arbi, Athena, and Aurora demos end to end
• Partner with Sales to align demo strategy to buyer pain points
• Run demos independently for multiple buyer personas
• Drive technical confidence during sales cycles
• Lead technical validation during trials and POCs
• Troubleshoot issues and guide prospects through real world workflows
• Support and validate common ATS integration patterns and deployment configurations
• Own or co own customer onboarding
• Lead training sessions, onboarding calls, office hours, and enablement initiatives
• Create and maintain enablement materials, best practices, and usage guidance

Required qualifications

• 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
• Proven experience driving pre sales technical workflows such as demos, trials, and POCs
• Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments
• Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
• Excellent verbal and written communication skills with executive presence and strong storytelling ability
• Thrive in a high-ownership, fast-paced startup environment with evolving priorities

Nice to have

• Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
• Experience supporting enterprise customers, security reviews, and implementation constraints
• Prior exposure to AI enabled products, automation platforms, or data heavy workflows

Benefits

• Medical
• dental
• vision
• 14-days of PTO accrued annually
• At least $2,000 per year for courses, events, books, and growth communities
• New macbook, monitor, and a monthly tools budget
• Monthly co-working or home office stipend

About the company

Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end.