IT Support & Operations Engineer (human)

Zurich. Posted 2 months ago

The role

You will be the on-site IT contact for the Zurich office of around 50 people. You will manage Windows, Mac, and Linux devices, local networking, and peripherals while escalating complex issues to the central team in Riederich.

What you will do

Be the single point of contact for IT at the Zurich office
Provision, update, and troubleshoot M365-connected Windows and Mac devices
Support AD-joined Linux devices with domain and access issues
Set up, maintain, and troubleshoot peripherals and printers
Monitor and troubleshoot local enterprise network, WLAN, and switch-level issues
Escalate issues to the central 2nd and 3rd-level support team
Handle local onboarding and offboarding and device lifecycle
Liaise with local vendors for hardware, networking, and printer maintenance
Follow and refine central IT processes and document recurring issues

Required qualifications

Completed IT apprenticeship (Informatiker/in EFZ) or equivalent qualification, or a Bachelor's degree in computer science or a related field
Several years of hands-on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments
Working knowledge of Microsoft Entra ID and M365 administration
Experience with AD-joined Linux clients
Comfort troubleshooting local network issues including connectivity, WLAN, and basic switch configuration
Independent, structured way of working
Fluent German and English, written and spoken (B2 or higher)
Willingness to travel occasionally to the Riederich headquarters

Nice to have

Systems technician focus for the IT apprenticeship

About the company

neura-robotics-gmbh has a central IT team in Germany and a Zurich office of around 50 people.