NEURAGym Manager - NEURAGym (human)

The role

You will launch and operate a NEURAGym to prove the service and create a playbook for future facilities. You will lead an on-site team and coordinate support networks to deliver customer experiences and manage facility operations.

What you will do

• Launch and operate a NEURAGym
• Create the playbook for future facilities
• Lead the on-site team including AI Trainer, Robotics Trainer, and Logistics
• Coordinate Cloud Support, Robotics Service, and IT
• Own the full customer operations journey
• Monitor utilisation, cost and customer feedback
• Propose layout, workflow or tooling changes
• Feed ground-level insights to the RoboGym Product team
• Manage budget, assets, facility basics and IT uptime

Required qualifications

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions and business topics
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment

About the company

The employer is neura-robotics-gmbh.