NEURAGym Manager - NEURAGym (Mensch)

The role

You will build and run NeuraGym, a new training center for AI robotics where partners train robots at scale. You lead the on-site team of AI and robotics trainers and own the daily customer experience, and you turn what you learn into a blueprint for future NeuraGyms.

What you will do

• Build and operate a NeuraGym and develop the playbook for future sites
• Lead the on-site team of AI trainers, robotics trainers and logistics, and coordinate cloud support, robotics service and IT
• Own the full customer journey, from feasibility check to a validated skill running on the robot
• Track utilization, costs and customer feedback and propose layout, workflow or tool changes
• Feed practical insights back to the RoboGym product team to develop processes, KPIs and the business model
• Manage budget, assets, facility basics and IT uptime

Required qualifications

• Completed degree in engineering, applied sciences, operations management or a related field
• At least 5 years leading customer-facing tech operations or managing large product or program roll-outs, e.g. in robotics, advanced manufacturing, autonomous systems or cloud services
• Proven experience leading interdisciplinary teams with direct responsibility for external customer success
• Proven ability to turn new pioneering projects into clear processes, KPIs and playbooks
• Comfortable with technical topics (robotics, AI pipelines, cloud infrastructure) and business topics (budgets, utilization, customer value)
• Data-driven: can define and evolve KPIs that balance efficiency, cost and customer value
• Experience managing site budgets and coordinating suppliers or external service providers

Nice to have

• Experience with cloud-based ML infrastructure or IT support processes
• Excellent communication skills, written and spoken; fluent English and German
• Hands-on mindset and solution orientation; thrives managing several projects at once in a dynamic environment

About the company

Neura Robotics develops NeuraGym, a training center for AI robotics where partners train robots such as the MAiRA robotic arm and the 4NE-1 humanoid at scale.