NEURAGym Manager - NEURAGym (human)

The role

You will launch and run a NEURAGym facility and lead its on-site team. You will own the full customer operations journey, from feasibility check to a validated skill ready for roll-out at the customer's site.

What you will do

• Launch and operate a NEURAGym and create the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics)
• Coordinate the wider support network: Cloud Support, Robotics Service, IT
• Own the customer operations journey from feasibility check to validated skill
• Monitor utilisation, cost and customer feedback
• Propose layout, workflow or tooling changes to lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team
• Manage budget, assets, facility basics and IT uptime

Required qualifications

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5+ years leading customer-facing tech operations or managing large-scale product or programme roll-outs in robotics, advanced manufacturing, autonomous systems or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable moving between technical topics (robotics, AI pipelines, cloud infrastructure) and business topics (budgets, utilisation, customer value)
• Data-driven mindset to define and refine KPIs balancing efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication
• Fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment

About the company

The employer runs the RoboGym programme, in which people teach robots skills through NEURAGym facilities. The posting describes a business model with customer sites and a product team.