Senior Customer Project Manager (human)

The role

You will lead complex customer projects and act as the primary point of contact for enterprise customers. You will coordinate between customers and internal Engineering, Product Development, and Sales teams to implement robotics solutions.

What you will do

• Lead complex customer projects and act as the primary point of contact for enterprise customers.
• Coordinate collaboration between customers, NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
• Plan and manage project timelines, budgets, and risks.
• Ensure successful implementation both within NeuraGyms and at customer or partner sites.
• Communicate transparently with technical and executive stakeholders across multiple locations.
• Facilitate workshops and project alignment meetings.
• Identify opportunities and challenges to develop effective solutions.
• Support the growth of existing customer relationships.
• Collaborate with Sales to identify and develop additional business opportunities.

Required qualifications

• Bachelor's or Master's degree in Engineering, Business, or a related field.
• Several years of experience in Project Management, Customer Success, Technical Account Management, or Consulting.
• Proven experience managing complex enterprise customer engagements and navigating demanding stakeholder environments.
• Excellent communication and presentation skills.
• Confidence interacting with executive-level stakeholders.
• Strong technical understanding of Robotics and Artificial Intelligence.
• Ability to translate customer requirements into successful cross-functional execution.
• A structured, organized, and customer-focused working style.
• Strong collaboration skills.

Nice to have

• Experience in robotics (software and AI), automation, or a comparable technology environment is considered a strong advantage.
• Familiarity with established project management methodologies such as Agile, Scrum, PMP, PRINCE2, or similar frameworks is desirable.

About the company

neura-robotics-gmbh supports enterprise customers and partners in the successful implementation and continuous development of robotics solutions.