Intern Service & Academy - Quality & Process Management (human)

The role

You will document processes, build a quality management system, and prepare for ISO certification. You will also support strategic projects for the Service & Academy team.

What you will do

• Capture existing processes through interviews and workshops
• Document processes in a clear, uniform format
• Identify gaps, inconsistencies and improvement potential
• Keep process documentation current in the documentation system
• Support the setup and maintenance of the quality management system
• Prepare and maintain QMS documents such as procedures, work instructions, forms and records
• Support preparation for ISO certification
• Help manage document control including versions, approvals and training records
• Support Service & Academy management with analyses, research, benchmarks and presentations
• Prepare data, reports and decision papers

Required qualifications

• Enrolled in a bachelor's or master's program in industrial engineering, business, engineering, quality management or a comparable field
• Interest in processes, quality management and structured ways of working
• Careful, structured and independent working style with strong attention to detail
• Ability to explain topics clearly, in writing and in conversation
• Ability to talk with people from different departments
• Good command of MS Office, especially Excel, PowerPoint and Word
• Good language skills in German and English
• Availability for a minimum of 6 months

Nice to have

• First knowledge of ISO 9001 or other management system standards
• Experience with process modelling (e.g. BPMN) or tools such as Visio, Miro or Confluence
• First experience in a technical or manufacturing environment, ideally robotics or automation
• Interest in robotics and a hands-on mindset

About the company

neura-robotics-gmbh is a fast-growing robotics company.