AI Robotics Operations Manager - US Launch

The role

Lead the launch and development of the NeuraGym AI robotics training center. You will manage on-site team members and oversee end-to-end facility setup and customer experience.

What you will do

• Lead the launch and development of NeuraGym AI robotics training center
• Lead and coordinate on-site Gym team members
• Partner with the NeuraGym Product team to translate feedback into improvements
• Monitor utilization, operational performance, costs, and robot training outcomes
• Own the end-to-end facility setup for the U.S. operation
• Own the customer experience throughout the engagement lifecycle
• Manage Neura Gym operations including infrastructure, technology, safety, and vendors
• Develop scalable playbooks, standard operating procedures, and documentation
• Oversee operational planning, resource allocation, logistics, and SLAs

Required qualifications

• Bachelor’s degree in engineering, Operations Management, Applied Sciences, or a related technical field
• Ability to operate at the intersection of technology and business
• Minimum of 5 years of experience leading customer-facing technical operations, facility launches, or large-scale program and project implementations within robotics, advanced manufacturing, automation
• Familiarity with technical infrastructure requirements including networking, power and cooling systems, IT connectivity, and hardware deployments
• Ability to define, implement, and continuously improve operational processes, KPIs, and scalable playbooks
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving capabilities with a data-driven approach
• Willingness and ability to travel domestically and internationally

Nice to have

• Fluency in German

About the company

neura-robotics-gmbh