Robotics Product Service Specialist / Power User (human)

Metzingen / Riederich. Posted a month ago

The role

You will be part of the service engineer team. You will create service manuals and training content, act as a product expert for L2/L3 support, and provide serviceability feedback to development.

What you will do

Create and own the service manual for your product
Create and update service training content for the NEURA Academy and deliver service trainings
Act as the central point of contact for service engineers on complex topics
Follow up escalations until they are resolved
Stay current on HW/SW revisions, known issues and fixes
Verify new features and software releases from a service perspective
Contribute to release notes and compatibility checks
Collect and analyze field data
Provide structured serviceability feedback to development and product owners
Define and standardize service processes and document them

Required qualifications

Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
Experience in technical service, commissioning, or an applications environment
Experience in creating service documentation or training material
Able to explain complex technical topics clearly, in writing and in training sessions
Confident in reading technical drawings and electrical schematics
Ability to formulate technical feedback in a structured and solution-oriented way
Understanding of software release processes and versioning
Experience in creating or optimizing technical processes and standards
Independent, documentation-driven way of working
Clear and confident communicator with experience working closely with field teams and development
Hands-on troubleshooting experience
Good language skills in German and English

Nice to have

Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence)

About the company

neura-robotics-gmbh