Robotic Service System Engineer NeuraGym (Mensch)

The role

You will lead day-to-day diagnosis and repair of robot cells at customer gyms, coaching the Robotics Service Technicians who report to you. You find the root cause of cell and episode failures across hardware, network and software, fix what you can on site, and hand the rest to the business unit with a clean ticket.

What you will do

• Analyse failures across mechanics, electronics, software and cell environment down to the root cause
• Read logs, telemetry and sensor data and reproduce errors in a controlled way
• Fix software, configuration, calibration and network problems within first-line scope
• Write clean, reproducible tickets with logs, steps and expected versus observed behaviour
• Escalate design problems directly to the business unit's product engineering team
• Keep the robot lifecycle board and the failure-case library up to date
• Coach the Robotics Service Technicians in diagnosis and commissioning
• Build troubleshooting routines and the service playbook with the Robots & Cell Infrastructure team

Required qualifications

• Degree or equivalent experience in robotics, mechatronics, electrical engineering, computer science or a comparable field
• Experience in systematic fault finding on robots, automation or complex mechatronic systems
• Solid knowledge of Linux, networking and scripting (e.g. Python or Bash)
• Ability to read logs and sensor data and separate symptom from cause
• Clear written English for tickets and documentation

Nice to have

• Experience with ROS 2, robot calibration or motion control
• Experience with virtualisation, containers and GPU drivers
• Experience with humanoid or mobile robots or operating vehicle or machine fleets
• Knowledge of safety concepts for collaborative robots
• German language skills

About the company

NEURA Robotics develops robots, and this role supports its NeuraGym service business. The posting does not describe the company further.