NEURAGym Manager - NEURAGym (Mensch)

The role

You will build and operate a NEURAGym training center for AI robotics. You will lead the on-site team, develop processes and business models, and manage the customer journey.

What you will do

• Build and operate a NEURAGym and develop the playbook for future locations
• Lead the on-site team including AI trainers, robotics trainers, and logistics
• Coordinate the extended support network including Cloud Support, Robotics Service, and IT
• Manage the complete customer journey from feasibility study to validated skills
• Monitor utilization, costs, and customer feedback
• Propose layout, workflow, or tool adjustments to increase efficiency
• Provide practical insights to the RoboGym product team
• Manage budget, assets, facility basics, and IT uptime

Required qualifications

• Completed degree in engineering, applied sciences, operations management, or a related field
• At least 5 years of experience in leading customer-facing tech operations or managing large product or program roll-outs in robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven experience in leading interdisciplinary teams with direct responsibility for external customer success
• Proven ability to translate pioneering projects into clear processes, KPIs, and playbooks
• Ability to move between technical topics and business topics
• Data-driven thinking to define and develop KPIs
• Experience in managing site budgets and coordinating suppliers or external service providers

Nice to have

• Experience with cloud-based ML infrastructure or IT support processes
• Excellent communication skills in speech and writing
• Fluent English and German skills
• Hands-on mentality and solution orientation

About the company

NeuraGym is a new training center for AI robotics where partners train robots such as the MAiRA robot arm and the 4NE-1 humanoid.