Service Desk / Technical Support (human)

The role

You will be the first point of contact for partners to support robotic systems. You will handle service requests, identify technical issues, and act as an interface between partners, service, and engineering.

What you will do

• Receive partner inquiries in Jira and perform initial analysis
• Identify and categorize technical issues related to robotic products
• Assess urgency and impact of issues
• Structure cases and hand them over to Service Engineers or Software Development Team
• Act as a link between partners, service, and engineering
• Maintain structured and complete documentation of all interactions and updates

Required qualifications

• Solid technical foundation through training or a degree in mechatronics, electrical engineering, computer science, or automation engineering
• Motivated to understand how robotic systems work
• Precise, organized, and solution-oriented way of working
• Excellent communication skills and a strong partner-oriented mindset
• Very good German and English skills in spoken and written form
• Comfortable in a dynamic environment
• Basic knowledge of robotics and robotic systems
• Experience providing remote support, live troubleshooting, and issue resolution
• Strong English communication skills (C1)
• German proficiency (B1)
• Basic knowledge of Linux and Python
• Ability to understand and analyse system logs

Nice to have

• Experience in technical support, service desk, or with ticketing and workflow systems such as Jira
• Additional languages

About the company

NEURA Robotics is shaping the future of human-robot collaboration.